How To Order

1 - Call our Customer Service Team. Orders can be placed over the phone at any time. Simply call Toll Free to 1.888.891.4646 and speak to one of our Customer Service Representatives. Please make sure to let us know your Promo Code which is displayed at the top Left portion of the website.

2 - E-mail Us. Simply click on the "Email Our Sales Team" icon and send an e-mail to us. We will respond within the next business day or sooner. Please quote specific product sku numbers in your e-mail. If you have questions regarding art work please attach the art file to the e-mail.

3 - Submit an Online Quote. Our website offers a Cart System where you can choose your desired products and quantities and simply Submit an Online Quote. This quote is a Non Obligatory Quote and only offers us a more effective way for us to review your selected products and contact information. No payment information is required with this option.

What Happens After I Place My Order?
After your order is placed with our Customer Service Team, you will receive a complete Order Approval and Art Proof to sign off. The Order Approval and Art Proof will be e-mailed to you. We will not proceed with the order until we receive your signed approval back. This ensures that you will receive exactly what you ordered.

Proof Policy
myBRANDit.com or its fulfillment associate (Greystone Promotional Products Inc.) is not responsible for any typographical mistake or errors that are overlooked and later approved by the customer. In addition myBRANDit.com or its fulfillment associate (Greystone Promotional Products Inc.) cannot be held responsible for the misprint as a result of the error.

Once the customer approves the proof and order acknowledgement and the order is sent to production, we are not at liberty to make ANY changes to the order. Whether correct or with errors, the order is printed exactly as approved by the customer. For this reason it is VERY IMPORTANT to carefully look over ALL paperwork before replying with your approval.

Cancellations are charged at a $50 service fee, plus any production charges accrued at the time. Production charges include, but are not limited to: art charges, paper or product proofs, set up charges, digitizing [embroidery], restocking fee [15% of item price] and shipping charges.

These fees will be billed at myBRANDit.com discretion.

The best way to avoid cancellation fees is to be 100% confident that you want to move forward with your order. Please make your selections carefully and thoughtfully.

How Long Does My Order Take?
The average order takes 2 to 3 weeks to fulfill. The order will be shipped directly to the address provided on your order. Historically, orders at or near Christmas may take longer to fulfill. Orders will be shipped by various preferred carriers such as UPS, DHL, Purolator, and Fedex.

I Have An Event, Can You Deliver On Time?
We would need to know the event dates up front. It is extremely important that the specific event date is communicated in the first conversations with your Customer Service Representative. Event orders must be qualified by our Customer Service Representative. Only after our supplier has confirmed inventory and lead-times can we confirm we can guarantee the order for your event. In the chance that there is an inventory shortage, we will work with you to find an alternate product for a replacement.

Are Rush Services Available?
Rush services are available. Rush orders will incur Rush service charges and delivery dates must be agreed to by your Customer Service Representative. Express freight can also be used as an option and all extra costs will be passed on to you.

Payment Terms
All customers are requested to prepay 100% before production can begin on their order. Any outstanding balances exceeding the initial charge amount will be collected after the order has shipped. Payment can be made via cheque or credit card (Visa, MasterCard, and American Express).